Description
Here’s what makes it special:
• Woolen Wonder: Made from soft, breathable wool, this pouch keeps your phone safe and cozy while adding a touch of rustic charm.
• Handmade with Love: Every stitch is woven with care and precision, creating a one-of-a-kind accessory that reflects the dedication of the artisan.
• Versatile Design: Perfect for carrying your phone, cards, and other essentials, this pouch is ideal for daily use, travel, and even special occasions.
• Unique Style: Choose from a range of colors and patterns to find the perfect match for your personality and style.
• Sustainable Choice: Crafted with natural materials and handmade with care, this pouch is a sustainable and eco-friendly choice.
More than just a pouch, it’s an expression of your unique style.
Order yours today and experience the warmth and comfort of handcrafted woolen beauty.
Hayati Collections – Exchange, Refund & Order Policy
At Hayati Collections, we value our customers and aim to provide the best shopping experience. Since we operate as an online-only store, please review the following policies carefully before placing your order.
EXCHANGE POLICY
• Products purchased from Hayati Collections’ Online Store can only be exchanged if the wrong item is delivered or if the product is received in a damaged condition.
• Items must be unused, unwashed, and in their original condition with tags and labels attached.
• No exchange will be accepted for reasons such as dislike of design, color variation, or change of mind.
• Sale items and discounted products cannot be exchanged unless received damaged.
• Exchange requests must be made within 3 working days of delivery.
EXCHANGE PROCEDURE
• If you have received the wrong or a faulty product, please contact our Customer Care Team within 3 days of delivery.
• Send us an email at info@hayaticollections.com or WhatsApp us with your order number and clear pictures of the product.
• Once approved, our team will guide you through the exchange process.
• Customers will be responsible for all shipping and handling charges related to exchanges.
ORDER MODIFICATION POLICY
• Orders can only be modified before dispatch by contacting our Customer Care team through WhatsApp, Instagram, or Email.
• For prepaid orders, modifications are not possible after the order has been booked.
ORDER CANCELLATION POLICY
• You may cancel your order within 24 hours of placing it, provided it has not been processed or shipped.
• Once the order has been shipped, it cannot be canceled.
• Hayati Collections reserves the right to cancel orders in cases such as:
 Item out of stock
 Pricing errors
 Payment issues (credit card declined, etc.)
REFUND POLICY
• We currently do not offer cash refunds.
• If an order is canceled or a product is returned due to a valid reason, the refund will be issued as store credit only.
• Ready-to-ship items and custom-stitched/pre-ordered articles are not eligible for exchange or return.
IMPORTANT NOTES
• Product colors may vary slightly due to lighting, photography, or device display settings. Such variations will not qualify for exchange.
• Bleeding, fading, or damage due to washing is not the responsibility of Hayati Collections.
• All products are delivered as per size chart and description. Any extra styling, accessories, or props shown in pictures are for shoot purposes only.
• As per Cash on Delivery (COD) policy, courier companies will not allow customers to open parcels before payment.
• For international orders, customers will be responsible for customs duties and taxes as per their country’s regulations.
For assistance, please contact:
• Email: info@hayaticollections.com
Expected Delivery Time:
- Within Pakistan 3 to 5 Working Days.
- For International Orders 10 to 12 Working Days.
Shipping Charges:
- Within Pakistan 300/- PKR.
- For International Orders, it will be calculated at checkout based on the weight of the package and destination.
- Customs duties and taxes are not included in the shipping charges and must be paid separately by the customer, as required by the destination country’s regulations.
Note:
Any public holidays and Sundays in between the days are non-working days.
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