Embroidered | Chiffon | Rose Reverie

Hayati Collections – Exchange, Refund & Order Policy

At Hayati Collections, we value our customers and aim to provide the best shopping experience. Since we operate as an online-only store, please review the following policies carefully before placing your order.

EXCHANGE POLICY

• Products purchased from Hayati Collections’ Online Store can only be exchanged if the wrong item is delivered or if the product is received in a damaged condition.
• Items must be unused, unwashed, and in their original condition with tags and labels attached.
• No exchange will be accepted for reasons such as dislike of design, color variation, or change of mind.
• Sale items and discounted products cannot be exchanged unless received damaged.
• Exchange requests must be made within 3 working days of delivery.

EXCHANGE PROCEDURE

• If you have received the wrong or a faulty product, please contact our Customer Care Team within 3 days of delivery.
• Send us an email at info@hayaticollections.com or WhatsApp us with your order number and clear pictures of the product.
• Once approved, our team will guide you through the exchange process.
• Customers will be responsible for all shipping and handling charges related to exchanges.

ORDER MODIFICATION POLICY

• Orders can only be modified before dispatch by contacting our Customer Care team through WhatsApp, Instagram, or Email.
• For prepaid orders, modifications are not possible after the order has been booked.

ORDER CANCELLATION POLICY

• You may cancel your order within 24 hours of placing it, provided it has not been processed or shipped.
• Once the order has been shipped, it cannot be canceled.
• Hayati Collections reserves the right to cancel orders in cases such as:
 Item out of stock
 Pricing errors
 Payment issues (credit card declined, etc.)

REFUND POLICY

• We currently do not offer cash refunds.
• If an order is canceled or a product is returned due to a valid reason, the refund will be issued as store credit only.
• Ready-to-ship items and custom-stitched/pre-ordered articles are not eligible for exchange or return.

IMPORTANT NOTES

• Product colors may vary slightly due to lighting, photography, or device display settings. Such variations will not qualify for exchange.
• Bleeding, fading, or damage due to washing is not the responsibility of Hayati Collections.
• All products are delivered as per size chart and description. Any extra styling, accessories, or props shown in pictures are for shoot purposes only.
• As per Cash on Delivery (COD) policy, courier companies will not allow customers to open parcels before payment.
• For international orders, customers will be responsible for customs duties and taxes as per their country’s regulations.

For assistance, please contact:

• Email: info@hayaticollections.com

Expected Delivery Time:

• Within Pakistan 3 to 5 Working Days.
• For International Orders 10 to 12 Working Days.

Shipping Charges:

• Within Pakistan 300/- PKR.
• For International Orders, it will be calculated at checkout based on the weight of the package and destination.
• Customs duties and taxes are not included in the shipping charges and must be paid separately by the customer, as required by the destination country’s regulations.

Note:

Any public holidays and Sundays in between the days are non-working days.